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This a 1 year fixed term student placement post.
You will be part of the Human Factors team who carry out in-house research and provide support to the industry in various areas, including job selection, competence, and training, safety culture, interface design, avoidance of human error, developing procedures, and health.
Your work as a Data Analyst will support RSSB’s ‘Leading Health and Safety on Britain’s Railways’ (LHSBR) programme of deep-dive insights of industry data. You will be working alongside experienced professionals on real projects that contribute to improved safety and performance in the rail industry. Your work will include analysing qualitative and quantitative data, undertaking interviews, designing questionnaires, supporting workshops, writing reports and website content, and undertaking administrative tasks.
Information, Management and Technology (IM&T) Project Managers manage the design, development and delivery of our IM&T projects in order to achieve agreed objectives within specified constraints.
Reporting to the Service Delivery Manager and playing a key role in the IT Service Delivery team the IT Support Desk Analyst will provide 1st and 2nd line support to both external and internal users of RSSB systems and technology, triaging tickets received via the Service Desk (via the service desk portal, email or phone) resolving tickets and answering queries and requests where possible and escalating tickets to 3rd line support as, when and where necessary in line with escalation process.